Shipping policy

Shipping Policy

Overview

Kübox and TrunkMoves provide a packaging and shipping enablement platform that allows customers to move goods through established parcel carrier networks.

We are not a transportation carrier.

All shipments are transported by third-party carriers (e.g., FedEx or similar), and are subject to their operational processes, service levels, and terms.

How Shipping Works

  1. Purchase a Kübox container
    Each container represents a flat-rated shipping unit based on size and service lane (domestic or international)
  2. Pack your items
    Customers are responsible for packing, following Kübox guidance or using professional assistance if needed
  3. Book your shipment
    Booking includes label creation and reservation of carrier capacity
  4. Carrier pickup and transit
    Shipments move through parcel carrier networks—not traditional freight systems

Shipping Capacity & Booking

All purchases made through Kübox and TrunkMoves include the reservation of space within carrier networks.

Once:

  • Labels are created
  • Pickup is scheduled
  • Or a shipment is booked

➡️ Shipping capacity is considered reserved and allocated

As a result:

  • Shipments are not cancellable
  • Shipping charges are non-refundable

Transit Times

Transit times are:

  • Estimates only
  • Not guaranteed unless explicitly stated by the carrier

Transit may be affected by:

  • Weather
  • Carrier volume
  • Customs processing (international shipments)
  • Holidays or peak periods

Kübox is not responsible for delays caused by carriers.

Pickup Requirements

Customers are responsible for:

  • Having shipments ready at scheduled pickup time
  • Ensuring proper labeling and packaging
  • Providing accurate pickup and delivery information

Missed or delayed pickups may result in additional fees.

Delivery

Deliveries are completed by the carrier.

Customers are responsible for:

  • Monitoring delivery via carrier tools
  • Coordinating delivery preferences directly with the carrier (e.g., holds, rescheduling)

Additional carrier fees may apply for:

  • Address changes
  • Delivery holds
  • Missed delivery attempts

International Shipping

For international shipments:

  • Customers are responsible for:
    • Customs documentation
    • Declared values
    • Compliance with import/export regulations
  • Customs clearance may:
    • Delay delivery
    • Require additional fees, duties, or taxes

These charges are the responsibility of the customer.

Prohibited Items

Customers must not ship:

  • Hazardous materials
  • Liquids
  • Perishable goods
  • Any items prohibited by the carrier

Failure to comply may result in:

  • Shipment delays
  • Fines
  • Disposal of goods
  • Liability for damages

Loss, Damage, or Delays

All shipments are transported by third-party carriers.

  • Any claims for:
    • Loss
    • Damage
    • Delay

➡️ Must be filed directly with the carrier

Kübox does not control carrier operations and is not responsible for shipment outcomes.

Insurance & Declared Value

Customers are responsible for:

  • Declaring the correct value of goods
  • Obtaining sufficient insurance coverage

Carrier liability is limited and may not cover full value.

Address Accuracy

Customers must provide accurate:

  • Pickup address
  • Delivery address

Incorrect or incomplete information may result in:

  • Additional fees
  • Delays
  • Re-routing charges

Service Limitations

Kübox and TrunkMoves:

  • Do not guarantee delivery dates
  • Do not provide in-transit control of shipments
  • Do not act as a carrier or freight forwarder

We provide access to carrier networks and enable shipment processing.

Questions

For support:

📧 hello@thekubox.com