Shipping policy

Shipping Policy

Overview

Kübox and TrunkMoves provide a packaging and shipping enablement platform that allows customers to move goods through established parcel carrier networks.

We are not a transportation carrier.

All shipments are transported by third-party carriers and are subject to their operational processes, service levels and terms.

Purchasing a Kübox container alone does not include transportation of your packed contents unless that shipping service is expressly included in your order.

Using Your Own Shipping Account

Customers may use their own carrier or freight account to ship their Kübox orders to them.

Contact us before checkout, or mention this when submitting a custom quote request, so we can arrange shipping on your account.

This option concerns delivery of the Kübox containers you purchase. Shipping your packed contents is a separate shipment unless expressly included in your order.

How Shipping Works

For orders that include shipping services for your packed contents:

  1. Purchase a Kübox container and shipping service
    Each container represents a flat-rated shipping unit based on size and service lane, domestic or international.
  2. Pack your items
    Customers are responsible for packing, following Kübox guidance or using professional assistance if needed.
  3. Book your shipment
    Booking includes label creation and reservation of carrier capacity.
  4. Carrier pickup and transit
    Shipments booked through our parcel shipping services move through parcel carrier networks rather than traditional freight systems.

Shipping Capacity & Booking

Purchases that include shipping services through Kübox or TrunkMoves include the reservation of space within carrier networks. This provision does not apply to container-only purchases.

Once:

  • Labels are created
  • Pickup is scheduled
  • Or a shipment is booked

Shipping capacity is considered reserved and allocated.

As a result:

  • Shipments are not cancellable
  • Shipping charges are non-refundable

Transit Times

Transit times are:

  • Estimates only
  • Not guaranteed unless explicitly stated by the carrier

Transit may be affected by:

  • Weather
  • Carrier volume
  • Customs processing for international shipments
  • Holidays or peak periods

Kübox is not responsible for delays caused by carriers.

Pickup Requirements

Customers are responsible for:

  • Having shipments ready at the scheduled pickup time
  • Ensuring proper labeling and packaging
  • Providing accurate pickup and delivery information

Missed or delayed pickups may result in additional fees.

Delivery

Deliveries are completed by the carrier.

Customers are responsible for:

  • Monitoring delivery via carrier tools
  • Coordinating delivery preferences directly with the carrier, including holds and rescheduling

Additional carrier fees may apply for:

  • Address changes
  • Delivery holds
  • Missed delivery attempts

International Shipping

For international shipments, customers are responsible for:

  • Customs documentation
  • Declared values
  • Compliance with import and export regulations

Customs clearance may:

  • Delay delivery
  • Require additional fees, duties or taxes

These charges are the responsibility of the customer.

Prohibited Items

Customers must not ship:

  • Hazardous materials
  • Liquids
  • Perishable goods
  • Any items prohibited by the carrier

Failure to comply may result in:

  • Shipment delays
  • Fines
  • Disposal of goods
  • Liability for damages

Loss, Damage or Delays

All shipments are transported by third-party carriers.

Claims for loss, damage or delay must be filed directly with the carrier.

Kübox does not control carrier operations and is not responsible for shipment outcomes.

Insurance & Declared Value

Customers are responsible for:

  • Declaring the correct value of goods
  • Obtaining sufficient insurance coverage

Carrier liability is limited and may not cover full value.

Address Accuracy

Customers must provide accurate:

  • Pickup addresses
  • Delivery addresses

Incorrect or incomplete information may result in:

  • Additional fees
  • Delays
  • Rerouting charges

Service Limitations

Kübox and TrunkMoves:

  • Do not guarantee delivery dates
  • Do not provide in-transit control of shipments
  • Do not act as a carrier or freight forwarder

We provide access to carrier networks and enable shipment processing.

Questions

For support, email hello@thekubox.com.